Refund & Cancellation Policy
This policy covers paid FedM8 AI subscriptions (Basic, Pro, and Pro+AI) billed through Stripe on ai.fedm8.com. It sits alongside our Terms of Service and Privacy Policy.
1. Cancelling your subscription
- Cancel any time from Account → Membership in the app. Cancelling is as easy as subscribing — no emails, calls, or retention hoops.
- Cancellation stops future renewals. Paid features stay active until the end of the period you already paid for, then the account returns to the free tier. Your data is not deleted by cancelling.
- If you cannot access Account → Membership, use the support form from your account email and we will cancel for you.
2. Refunds
- First subscription payment: full refund if requested within 14 days of the first charge, no questions asked.
- Renewal charges: generally not refunded, because you can cancel any time before renewal and keep access through the period already paid. Where local consumer law provides stronger rights, those rights apply.
- Billing errors and duplicates: always refunded in full once confirmed.
- Service discontinuation: if we discontinue a paid plan you prepaid for, we provide a prorated refund of unused prepaid amounts as described in the Terms.
Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days.
3. How to request a refund
Use the support form from your account email and include the charge date. We aim to respond within two business days.
4. Free tier and AI credits
The free tier requires no payment, so no refunds apply. Downgrading never deletes your data. Pro+AI monthly AI credits reset each billing period, do not roll over, and have no cash value.