Terms of Service
These Terms of Service ("Terms") govern your access to and use of the FedM8 AI websites and applications, including ai.fedm8.com and scan.fedm8.com (the "Service"), operated by FedM8 ("FedM8," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
FedM8 AI provides tools built on public government data — including market dashboards, opportunity search, award history, guided walkthroughs, a veteran business directory, and AI-assisted analysis. The Service is an information and productivity tool. It does not submit bids for you, does not guarantee contract awards, and is not affiliated with, endorsed by, or sponsored by the U.S. Government, SAM.gov, or any federal agency.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current. Notify us promptly through the support form of any unauthorized use.
3. Plans, billing, and cancellation
- Free tier. Certain features are available free of charge. We may change what is included in the free tier over time.
- Paid subscriptions. Basic, Pro, and Pro+AI are billed in advance on a recurring monthly (or, where offered, yearly) basis through Stripe. Prices are shown at checkout, plus any applicable taxes.
- Automatic renewal. Subscriptions renew automatically at the end of each billing period until you cancel.
- Cancellation. You can cancel anytime from Account → Membership. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then. Refunds follow our Refund & Cancellation Policy; except as described there or required by law, payments are non-refundable and we do not provide prorated refunds for partial periods.
- Billing errors. If you believe you were charged in error, contact us through the support form within 60 days of the charge and we will work with you to make it right.
- Price changes. We may change subscription prices with at least 30 days' notice; changes apply at your next renewal.
- AI credits. Pro+AI includes a monthly allotment of AI credits. Credits reset each billing period, do not roll over, and have no cash value.
4. Government data; no guarantee of accuracy
The Service displays and analyzes data from public sources, including SAM.gov and USAspending.gov. That data is published by third parties and may be incomplete, delayed, or inaccurate, and we do not control it. Solicitation documents, deadlines, and requirements on official government systems always control. You are responsible for verifying every date, requirement, and figure against the official solicitation before relying on it.
5. AI features
AI-generated outputs (summaries, win briefs, fit assessments, drafts) are produced by machine learning models and may contain errors or omissions. They are provided as drafting and research assistance only. They are not legal, financial, or professional advice; they are not a promise of contract award; and they must be reviewed by you before use in any bid or business decision. We are not responsible for actions you take in reliance on AI outputs.
6. No professional advice
Content in the Service — including guides, walkthroughs, Bid Coach, and Academy lessons — is general educational information, not legal, accounting, or professional advice. Consult a qualified professional for advice on your specific situation. Always follow the solicitation and applicable FAR/agency rules that govern your bid.
7. Acceptable use
You agree not to: (a) use the Service in violation of law or third-party rights; (b) scrape, harvest, or bulk-export Directory members' contact information; (c) probe, disrupt, or circumvent security or access controls, rate limits, or plan gates; (d) resell, sublicense, or provide the Service to third parties as a service bureau without our written consent; (e) upload malicious code; (f) misrepresent your identity, certifications, or business status, including set-aside eligibility; or (g) use the Service to send spam or unsolicited communications. We may suspend or terminate accounts that violate this section.
8. Your content and the Veteran Directory
You retain ownership of the information you submit. You grant FedM8 a non-exclusive, worldwide, royalty-free license to host, display, and process that information as needed to operate the Service. Directory fields you mark visible are shown to other users by design; you can change visibility or remove your listing at any time. You are responsible for the accuracy of your listing, including any certification claims.
9. Intellectual property
The Service, including its software, design, and content (excluding government data and your content), is owned by FedM8 or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes in accordance with these Terms.
10. Third-party services
The Service integrates third-party services (such as Stripe for payments and OAuth sign-in providers) and links to external sites, including official .gov sites. Your use of third-party services is governed by their terms, and we are not responsible for them.
11. Termination
You may stop using the Service or delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case we will provide reasonable notice and, for discontinued paid features, a prorated refund of prepaid amounts). Sections 4, 5, 6, 9, and 12–15 survive termination.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL BE ACCURATE OR COMPLETE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FEDM8 AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES (INCLUDING LOST BIDS OR CONTRACT AWARDS), ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
You will defend, indemnify, and hold harmless FedM8 from and against claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your use of the Service in violation of these Terms, or your violation of law or third-party rights — including misrepresentation of certification or set-aside status in a bid or Directory listing.
15. Governing law and disputes
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws rules. Before filing any claim, you agree to first contact us through the support form and give us 30 days to work toward an informal resolution. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Maryland, and you consent to their jurisdiction.
16. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a new effective date, and where required we will provide additional notice (such as email or an in-app notice). Continued use of the Service after changes take effect constitutes acceptance.
17. Contact
Questions about these Terms: use our support form. Refund and cancellation details: Refund & Cancellation Policy.